Cancellations and Refunds Last update 4 weeks ago

Cancellations & Refunds Policy

At MintOdesk we strive to ensure a smooth experience for both Clients and Freelancers. This Cancellations & Refunds Policy explains how cancellations, disputes, and refunds are handled on our platform. By using our services, you agree to the following terms:

1. Order Cancellations

1.1 Client-Initiated Cancellation

  • Clients may request to cancel an order before the Freelancer starts working or within the mutually agreed timeline.
  • If work has not started, the payment will be fully refunded to the Client’s wallet or original payment method.

1.2 Freelancer-Initiated Cancellation

  • Freelancers may cancel an order if they are unable to complete it for valid reasons (e.g., unavailability, technical issue).
  • A full refund will be issued to the Client.

1.3 Automatic Cancellations

  • If a Freelancer does not respond or start work within the committed start time, the order may be automatically cancelled, and payment refunded.

2. Refund Eligibility

Refunds are only processed in the following cases:

  • Non-Delivery: If the Freelancer fails to deliver work by the deadline.
  • Incomplete Work: If the delivered work does not meet the agreed requirements (subject to review).
  • Order Cancellation: As per Section 1 above.

Refunds will not be issued for:

  • Change of mind after the work is delivered as per agreed requirements.
  • Delays caused by the Client’s lack of communication or incomplete instructions.
  • Digital services or files already downloaded or used.

3. Revision & Dispute Resolution

  • Clients are encouraged to request revisions before asking for a refund.
  • If the Client and Freelancer cannot resolve the issue, a dispute can be opened.
  • Our Support Team will review communication, requirements, and delivery before making a final decision on refunds.

4. Refund Method & Timeline

  • Approved refunds will be credited to the Client’s platform wallet by default.
  • Clients may request withdrawal to their original payment method (if supported).
  • Refunds are usually processed within 5–10 business days, depending on the payment provider.

5. No-Refund Cases

We reserve the right to refuse a refund if:

  • The order is marked completed and approved by the Client.
  • The Client uses the delivered work after claiming it was unsatisfactory.
  • There is evidence of misuse, fraud, or violation of our Terms of Service.